Guidelines and Insurance Policy all moving household moving movers Clarksvi

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FIRST CHOICE MOVING AND STORAGE INC.  (FCMSI)

This is a statement to notify the client information about the scheduled or potential scheduled household goods relocation process and services.    If there is an issue with this statement, the client should contact the office of FCMSI prior to signing the bill of lading provided when the driver arrives at the beginning location.  Some information provided may not pertain to your move specifically, please read all sections that are classified for your work order.

NON-TRANSPORTABLE GOODS 

Non-transportable goods are a serious consideration when moving.   These household goods can range from high-value jewelry to hazardous materials.  It is imperative that your irreplaceable goods, such as family heirlooms, sensitive documents, and all prescription medication are labeled as non-transportable goods.  Recognizing your household goods that should not be packed and moved to keep your move stress free from any harm that could be caused by transporting them.  

FCMSI put a list of examples together of non-transportable goods you should not pack or that we cannot pack and transport with the bulk of your household goods.  Please take a look at the list and determine how to handle the non-transportable goods for your move.  At FCMSI, we strive to keep the stress out of moving and your best interest and safety at heart during your time of service.  

The items listed below are examples that all moving companies, by federal law or internal policy, cannot transport. 

Hazardous materials such as explosives, compressed gasses, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials are not allowed for transport.

Everyday household good examples:

• Candles
• Nail polish remover
• Paints and paint thinners
• Lighter fluid 
• Gasoline (All lawn care items such as mowers, weed eater, trimmers, etc.  need to be drained from all gases and oils)
• Fireworks
• Oxygen bottles
• Propane cylinders
• Automotive repair and maintenance chemicals 
• Radio-pharmaceuticals 
• Matches
• Household cleaners/deodorizers 
• Lotions
• Soaps 
• Snow Globes
• Lava Lamps 
• Firearms
• Food in glass jars and perishable foods
• Prescription drugs 
• Over the counter liquid medications 

Personal importance or sentimental value goods must be transported by the client!

FIRST CHOICE MOVING AND STORAGE INC. WILL NOT BE HELD RESPONSIBLE FOR THE FOLLOWING ITEMS.  THESE ITEMS SHOULD BE PACKED AND IN YOUR PERSONAL POSSESSION BEFORE THE MOVING CREW ARRIVES. 

• Cash
• Collections (i.e., coins)
• Family photos 
• Important personal papers (i.e., deeds, wills)
• Negotiable papers (i.e., Moving documents, bonds, stocks, certificates)
• Jewelry 
• Television remotes 

Please take these non-transportable goods to mind when prepping for your move.  Transporting hazardous materials is dangerous to your movers’ and other drivers’ safety.   These goods can easily be repurchased when you get to your new residence.  Keeping high-value items with you at all times during a move, as these belongings are often expensive and/or irreplaceable will keep your mind at ease.  Prescription drugs are always BEST kept on you.  Many prescription drugs are needed daily and/or several times a day and you do not want to risk the chance of misplacing medication.  With these key factors provided to you, we plan to keep you and your movers’ safety a priority. 

If you have any questionable items that are not listed, please feel free to contact the office at any time.  We do answer/return after hours calls when a detailed message is left.  We can also be reached via email at firstchoiceinc23@yahoo.com or hope4320@gmail.com.  

COVERAGE

FCMSI is licensed, insured, and bonded.   Our standard policy available to you at no additional cost will cover up to sixty cents per pound.  We understand that sixty cents per pound does not sound like much, which is why you always have the option of purchasing additional insurance.  Here is an example:   If the movers drop your new Smart TV, under the standard guidelines the required pay out of sixty cents per pound would pay only $30.00 for a 50-pound television.  

FCMSI does have additional charges on certain items.  Examples of these items are flat screen televisions, pianos, pool tables, grandfather clocks, imported furniture, and antiques.  We try to notify you of all additional costs at the time of scheduling, which is why we ask as many questions upfront as possible.   However, there are times when the moving crew arrives and there is an item that has an additional fee not mentioned on the bill of lading.   At which it is the crew leaders’ responsibility to notify you as well as management of the item and the fee associated with that item.  If an additional charge is applied to one of your household goods, the replacement value will be discussed at that time. There is no legal requirement for movers’ insurance to cover many items.  These items include anything made of particle board, lamps and lamp shades, any item that is not boxed by the moving company, and many other items.  Below is FCMSI excerpt and is quite common with majority of moving companies in business today.  

The following items are subject to exclusion from claims: (1) Items of extraordinary value over $500 that are not mentioned on our High Value Inventory or boxed by First Choice Moving and Storage Inc. (from this point forward will be labeled as Carrier).   (2) Lamps, lamp shades, artwork, pictures, mirrors, statues which are not boxed by Carrier (3) Any marble or glass, which is not crated or boxed by Carrier.  (4) Items found broken in boxes that have not been packed and unpacked by Carrier.  (5) Mechanical condition of audio/visual or electrical equipment, computers, and battery-operated items in transit or storage.  (6) Missing hardware for disassembled items unless Carrier disassembled and reassembled.  (7) Gold leaf plaster frames & chandeliers that are not crated by Carrier.  (8) Pressboard or particle board furniture.  (9) Previously damaged and repaired items.  (10) Previously damaged or loose veneer and /or hardware.  (11) Furniture where original glue has dried out.  (12) Any small, loose items such as keys, remote controls, etc., which are not in a box.  (13) Plants (live, dried, or artificial).  (14) If one item in a set is damaged, only that one item is covered by the insurance, not the entire set.  

The Carrier reserves the right to reject moving an item due to its condition.   If the carrier notifies you that an item is in poor condition and they are not comfortable with the transport, you have the option of releasing the carrier responsibly and asking them to transport at your risk.   At this time, a written and dated statement will need to be provided to the carrier. 

How to get additional coverage? 

Obviously, most homeowners can list a handful of times that have a value significantly higher than sixty cents per pound.  Some clients worry about their items so much that they want coverage on all their household goods at actual value (100%).  To obtain actual value coverage, you would need to work directly with an insurance company of your choice.   At which point, any claims would have to be filed directly with the insurer, not with FCMSI.  This would keep your mind at ease knowing your items are covered for what they are worth.   

BOXES PACKED MY SHIPPER OTHERWISE KNOWN AS PBO:

If the homeowner decides to do packing of their own boxes.  First Choice does not insure the contents in the box if damaged during transport.  In the event, damages occur due to First Choice negligence (such as a crew member drops a box)  contents would be insured.